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Thank you for choosing Lux Notary Co. We are committed to providing professional, timely, and reliable notary, mailbox, registered agent, business support, and related services.

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Because many of our services require reserved appointment times, travel, document preparation, printing, staffing, account setup, administrative processing, or advance resources, the following refund policy applies to services purchased or booked through Lux Notary Co.

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By scheduling an appointment, submitting payment, purchasing a service, enrolling in a recurring service, or otherwise engaging Lux Notary Co, you acknowledge and agree to this Refund Policy.

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1. NOTARY SERVICES

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Fees paid for completed notarial services are non-refundable once the notarization has been performed.

Lux Notary Co does not guarantee that a notarized document will be accepted by a court, government agency, financial institution, title company, employer, or other third party. A notarization confirms the identity of the signer and completion of the applicable notarial act; it does not guarantee the validity, legality, accuracy, enforceability, or acceptance of the underlying document.

 

Refunds will not be issued because:

• A customer changes their mind after the notarization has been completed.

• A third party refuses or declines to accept the document.

• The customer provides incorrect, incomplete, or improperly prepared documents.

• The signer does not meet identification requirements.

• The signer is unable or unwilling to complete the notarization.

• Required witnesses or additional parties are not present.

• The requested notarization cannot legally or properly be performed.

 

If an error is made by Lux Notary Co in performing the notarial act, we will make reasonable efforts to correct the error at no additional charge when legally and practically possible.

 

2. MOBILE NOTARY AND TRAVEL FEES

 

Mobile service, travel, convenience, after-hours, rush, and similar fees compensate Lux Notary Co for travel time, scheduling, availability, and related expenses.

 

Once a Lux Notary Co representative has departed for the appointment location, applicable travel and mobile service fees are non-refundable, even if the notarization cannot be completed.

 

This includes situations where:

• The signer is not present.

• The signer does not have acceptable identification.

• Documents are incomplete or unavailable.

• Required witnesses are not present.

• The customer cancels after travel has begun.

• The signer refuses to sign.

• The notary determines that the notarization cannot legally or ethically be completed.

 

3. APPOINTMENT CANCELLATIONS

 

Customers are encouraged to cancel or reschedule appointments as early as possible.

 

Unless otherwise stated at the time of booking:

• Appointments canceled at least 24 hours before the scheduled appointment may be eligible for a refund of prepaid service charges, excluding designated non-refundable booking, processing, administrative, or setup fees.

• Appointments canceled with less than 24 hours' notice may be subject to a cancellation fee.

• Same-day, rush, and after-hours appointments may be non-refundable once confirmed.

• Appointments canceled after a notary has begun traveling are not eligible for a refund of travel, mobile, rush, or convenience fees.

 

Any cancellation terms displayed during booking become part of this Refund Policy for that appointment.

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4. NO-SHOWS

 

Customers who fail to appear for a scheduled appointment or who are unavailable when a mobile notary arrives will be considered a no-show.

 

Payments associated with a no-show appointment may be non-refundable, and a new appointment and additional payment may be required to reschedule.

 

5. LOAN SIGNING AND REAL ESTATE CLOSING SERVICES

 

Loan signing and real estate closing assignments may require document downloading, printing, preparation, travel, scanbacks, shipping coordination, and reserved appointment time.

 

Once documents have been printed, preparation has begun, or the signing agent has departed for the appointment, applicable printing, preparation, travel, scanback, rush, and other service fees may be non-refundable.

 

If an appointment is canceled by a title company, lender, signing service, borrower, purchaser, seller, or other party after services have already been performed, Lux Notary Co reserves the right to charge for work already completed.

 

6. I-9 AND EMPLOYMENT VERIFICATION SERVICES

 

Fees for completed employment verification, Form I-9 authorized representative services, identity verification, or similar services are non-refundable once the appointment or verification service has been completed.

 

Lux Notary Co does not guarantee acceptance of documents or verification results by an employer or other third party.

 

7. MAILBOX SERVICES

 

Mailbox services may include a private mailbox, mail receipt, package receipt, mail notification, mail forwarding, mail holding, or other related services offered by Lux Notary Co.

 

Unless otherwise stated in the applicable Mailbox Service Agreement:

• Mailbox setup, enrollment, activation, administrative, and processing fees are non-refundable.

• Monthly mailbox service fees are non-refundable once the applicable billing period has begun.

• Customers who cancel during an active billing period will not receive a prorated refund for unused days.

• Prepaid mailbox service plans may be subject to the cancellation and refund terms stated in the customer's service agreement.

• Mail forwarding, shipping, postage, packaging, courier, handling, and similar charges are non-refundable once incurred.

• Charges for special handling, storage, oversized packages, excessive mail, or other additional services are non-refundable once the service has been provided.

• Failure to use the mailbox, receive mail, or pick up mail does not entitle the customer to a refund.

• Suspension or termination of mailbox services for nonpayment, violation of Lux Notary Co policies, unlawful activity, fraudulent activity, or misuse of the service does not automatically entitle the customer to a refund.

• Customers remain responsible for all charges incurred before the effective date of cancellation.

 

If Lux Notary Co is unable to provide a prepaid mailbox service for reasons attributable solely to Lux Notary Co, any refund or account credit will be determined based on the unused portion of the service and the circumstances involved.

 

8. MAIL FORWARDING AND SHIPPING SERVICES

 

Customers requesting mail forwarding, shipping, courier, or package handling services are responsible for all associated postage, carrier fees, packaging costs, handling fees, and other applicable charges.

 

Once mail or a package has been transferred to a third-party carrier or courier:

• Shipping and postage charges are non-refundable.

• Lux Notary Co is not responsible for carrier delays, loss, damage, misdelivery, or other issues outside of our control.

• Any claim involving a third-party carrier may be subject to that carrier's refund or claims process.

 

9. REGISTERED AGENT SERVICES

 

Registered Agent Services may be offered on a monthly, annual, or other recurring basis.

Unless otherwise stated in the applicable Registered Agent Service Agreement:

• Registered agent setup, activation, administrative, and enrollment fees are non-refundable.

• Registered Agent Service fees are non-refundable once the applicable service term has begun.

• Annual or prepaid service fees are generally non-refundable after the service has been activated.

• Cancellation does not relieve the customer of fees already due or incurred.

• Failure to use the service or receive legal, government, tax, or business correspondence does not entitle the customer to a refund.

• A customer's dissolution, business closure, relocation, change in ownership, or decision to appoint another registered agent does not automatically entitle the customer to a refund.

 

Customers are responsible for properly updating their registered agent information with the appropriate government agency or filing authority.

 

Lux Notary Co will continue to be considered the customer's registered agent until the applicable government agency or filing authority has officially processed the change, resignation, or replacement, where applicable.

 

Customers remain responsible for fees incurred while Lux Notary Co remains listed as the registered agent of record.

 

10. REGISTERED AGENT CANCELLATION

 

Customers wishing to cancel Registered Agent Services must provide notice in accordance with their applicable service agreement.

 

Cancellation is not considered complete solely because a customer stops making payments, stops operating the business, or verbally requests cancellation.

 

The customer may be required to:

• Appoint a replacement registered agent.

• File the appropriate change with the applicable government agency.

• Provide confirmation that Lux Notary Co has been removed as registered agent of record.

• Pay any outstanding balances associated with the account.

 

Refunds will not be provided for service periods during which Lux Notary Co remains legally designated as the registered agent of record.

 

11. CONSULTATIONS, TRAINING, AND BUSINESS SERVICES

 

Consultation, coaching, training, setup, document assistance, and business support services may require advance preparation and reserved appointment time.

 

Unless otherwise stated:

• Completed consultation or training services are non-refundable.

• Missed appointments may be non-refundable.

• Digital products, downloadable materials, templates, guides, directories, checklists, or similar resources are non-refundable once delivered or accessed.

• Rescheduling may be permitted at Lux Notary Co's discretion.

 

12. CONFERENCE ROOM AND OFFICE RENTALS

 

Conference room, meeting room, office, or workspace reservations may be subject to separate booking terms.

Unless otherwise stated at the time of booking:

• Completed rental periods are non-refundable.

• Late cancellations may result in forfeiture of all or part of the reservation payment.

• No-shows are non-refundable.

• Additional time used beyond the reserved period may result in additional charges.

• Customers may be responsible for damage, excessive cleaning, missing property, overtime, or other charges arising from use of the facility.

 

13. BUSINESS ADDRESS SERVICES

 

If Lux Notary Co offers business address services separately from mailbox services, applicable setup, activation, enrollment, and administrative fees may be non-refundable.

 

Monthly or annual fees are non-refundable once the applicable service term has begun unless otherwise stated in the service agreement.

 

Cancellation of a business address service does not relieve the customer of responsibility for updating the address with government agencies, banks, vendors, websites, licensing agencies, customers, or other third parties.

 

Lux Notary Co is not responsible for mail, notices, penalties, fines, missed correspondence, or other consequences arising from the customer's failure to timely update their business address after cancellation.

 

14. RECURRING SUBSCRIPTIONS AND MEMBERSHIPS

 

Certain Lux Notary Co services may be billed automatically on a monthly, annual, or recurring basis.

By enrolling in a recurring service, the customer authorizes Lux Notary Co to charge the payment method on file according to the billing schedule disclosed at enrollment.

 

Unless otherwise stated:

• Charges already processed are non-refundable.

• Cancellation prevents future renewal charges but does not automatically create a refund for the current billing period.

• Customers should cancel before the next renewal date to avoid the next scheduled charge.

• Failure to use a service during an active subscription period does not entitle the customer to a refund.

 

15. THIRD-PARTY FEES

 

Lux Notary Co is not responsible for refunding fees collected or retained by third parties, including but not limited to:

• Shipping and courier services

• Government agencies

• Filing offices

• Payment processors

• Record retrieval companies

• Background check providers

• Title companies

• Financial institutions

• Other independent service providers

 

Requests for reimbursement of third-party charges may need to be directed to the applicable provider.

 

16. PROCESSING AND TRANSACTION FEES

 

Credit card, online payment, booking, convenience, administrative, processing, or transaction fees may be non-refundable to the extent permitted by applicable law.

 

If a refund is approved, the amount refunded may exclude non-refundable processing or transaction fees charged to Lux Notary Co.

 

17. DUPLICATE OR INCORRECT PAYMENTS

 

If you believe you were charged more than once or charged an incorrect amount, please contact Lux Notary Co promptly.

 

Verified duplicate or incorrect charges caused by Lux Notary Co will be corrected or refunded as appropriate.

 

18. REFUND REQUESTS

 

Refund requests must be submitted in writing and should include:

• Customer's full name

• Date of service or purchase

• Service purchased

• Amount paid

• Reason for the refund request

• Applicable appointment, mailbox, registered agent, membership, or transaction information

 

Submitting a refund request does not guarantee approval.

 

Lux Notary Co reserves the right to review each request individually based on the circumstances of the transaction, services already performed, expenses incurred, and the terms agreed upon at the time of purchase.

 

19. APPROVED REFUNDS

 

Approved refunds will generally be returned to the original payment method whenever possible.

Processing times may vary depending on the customer's financial institution or payment processor.

 

20. CHARGEBACKS AND PAYMENT DISPUTES

 

Customers are encouraged to contact Lux Notary Co directly regarding any billing concern before initiating a chargeback or payment dispute.

 

Lux Notary Co reserves the right to provide applicable contracts, service agreements, appointment records, mailbox agreements, registered agent agreements, communications, receipts, proof of service, cancellation terms, and other supporting documentation to financial institutions or payment processors in response to a payment dispute.

 

21. SERVICE REFUSAL OR TERMINATION

 

Lux Notary Co reserves the right to decline, suspend, or discontinue services when required by law, when payment obligations are not met, when fraudulent or unlawful activity is suspected, when a customer violates applicable service terms, or when continuing the service would create legal, regulatory, safety, or operational concerns.

Termination of a service does not automatically entitle the customer to a refund of setup fees, administrative fees, service fees, travel charges, or other fees already earned or incurred.

 

22. POLICY CHANGES

 

Lux Notary Co reserves the right to update or modify this Refund Policy at any time.

 

Changes become effective when the revised policy is posted on our website. Transactions will generally be governed by the version of the Refund Policy in effect when the applicable service was purchased, booked, or renewed.

 

23. CONTACT US

 

Questions regarding this Refund Policy or a specific transaction may be submitted to Lux Notary Co.

 

Lux Notary Co

1405 Kiln Creek Pkwy, Ste H
Newport News, VA 23602