Privacy Policy

Lux Notary Co respects your privacy and is committed to protecting the personal information entrusted to us.

 

This Privacy Policy explains how Lux Notary Co (“Lux Notary Co,” “we,” “our,” or “us”) may collect, use, disclose, and safeguard information when you visit our website, submit an online form, schedule an appointment, communicate with us, or use our notarial and related services.

 

By using our website or providing information to Lux Notary Co, you acknowledge the practices described in this Privacy Policy.

 

1. INFORMATION WE MAY COLLECT

 

Depending upon how you interact with Lux Notary Co, we may collect information including:

 

Personal Information

• Name

• Telephone number

• Email address

• Mailing or service address

• Appointment location

• Preferred appointment date and time

• Information submitted through website forms

• Information necessary to respond to a service request

 

Notarial & Signing Information

 

When necessary to provide a requested service, we may receive or have access to information contained within documents presented for notarization or signing.

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This may include information associated with:

• General notarizations

• Real estate transactions

• Loan documents

• Powers of attorney

• Affidavits

• Estate documents

• Business documents

• Apostille and authentication requests

• Government-issued records

• Other documents voluntarily provided by the client or hiring party

 

The nature and amount of information involved will vary depending upon the service requested.

 

2. IDENTIFICATION INFORMATION

 

A Notary Public may be required to examine acceptable identification to establish the identity of a signer.

 

Government-issued identification may contain information such as:

• Full legal name

• Photograph

• Date of birth

• Identification number

• Issuing authority

• Expiration date

• Address or other identifying information

 

Lux Notary Co does not routinely retain copies of identification documents solely because they were presented for a notarization.

 

If a copy of identification is requested or required for a particular transaction, it will be handled in accordance with applicable law, the requirements of the authorized hiring party, and this Privacy Policy.

 

3. REAL ESTATE & LOAN SIGNING INFORMATION

 

Real estate and loan signing assignments may involve highly sensitive personal and financial information contained within documents provided by lenders, title companies, escrow companies, attorneys, signing services, or other authorized parties.

 

Lux Notary Co and its Notary Signing Agents use such information only as reasonably necessary to perform the requested assignment, follow authorized instructions, return completed documents, and satisfy applicable professional or legal obligations.

 

We do not sell information contained within loan or real estate documents.

 

4. APOSTILLE & AUTHENTICATION INFORMATION

 

Clients requesting apostille or authentication assistance may provide documents containing personal information.

Information may be used to:

• Review documents for authentication requirements

• Prepare submission materials

• Coordinate authentication requests

• Communicate with appropriate government agencies

• Arrange shipping or courier services

• Monitor the status of a request

• Return completed documents to the client

 

Information may be shared with government agencies, couriers, translators, or other service providers when reasonably necessary to complete the service requested by the client.

 

5. INFORMATION COLLECTED THROUGH OUR WEBSITE

 

When you use the Lux Notary Co website, certain information may be collected automatically.

This may include:

• Internet Protocol (IP) address

• Browser type

• Device information

• Pages visited

• Approximate geographic information

• Date and time of website visits

• Referral source

• Website interactions

• Cookie and similar technology information

This information may be collected through our website platform and authorized analytics or technology providers.

 

6. ONLINE FORMS & APPOINTMENT REQUESTS

 

Information submitted through our website forms may be used to:

• Respond to inquiries

• Schedule appointments

• Assign an available Notary

• Determine service availability

• Calculate applicable service or travel fees

• Communicate appointment instructions

• Provide requested services

• Maintain appropriate business records

 

Please avoid submitting unnecessary sensitive information through general website contact forms.

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7. HOW WE USE INFORMATION

 

Lux Notary Co may use information collected from clients and website visitors to:

• Provide requested services

• Schedule and manage appointments

• Verify service availability

• Communicate with clients

• Assign Notaries to appointments

• Process real estate signing assignments

• Coordinate apostille and authentication requests

• Process payments

• Send appointment confirmations and reminders

• Respond to questions and customer-service requests

• Maintain business and transaction records

• Improve our website and services

• Protect against fraud or misuse

• Comply with legal and regulatory obligations

• Enforce our Terms of Service and other policies

 

We limit our use of information to legitimate business, service, security, and legal purposes.

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8. PAYMENT INFORMATION

 

Payments may be processed through third-party payment processors or our website platform.

 

When payment is made electronically, payment information may be transmitted directly to the applicable payment processor.

 

Lux Notary Co does not necessarily receive or retain complete credit or debit card information.

 

Payment processors maintain their own privacy and security practices, which are governed by their respective policies.

 

9. COOKIES & SIMILAR TECHNOLOGIES

 

Our website may use cookies and similar technologies to operate website features, remember preferences, understand website usage, improve performance, and support analytics or other authorized functions.

 

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of portions of the website.

 

10. HOW INFORMATION MAY BE SHARED

 

Lux Notary Co does not sell or rent client personal information.

 

Information may be disclosed when reasonably necessary to:

• Provide a service requested by the client

• Assign an independent contractor Notary

• Complete a real estate or loan signing

• Follow instructions from an authorized hiring party

• Submit an apostille or authentication request

• Process payments

• Arrange shipping or courier services

• Maintain or operate our website

• Protect Lux Notary Co, our clients, or others

• Comply with applicable law, court orders, subpoenas, or governmental requests

 

Information may also be shared with service providers that perform legitimate business functions on our behalf.

 

11. INDEPENDENT CONTRACTOR NOTARIES

 

Lux Notary Co may assign certain appointments to qualified independent contractor Notaries Public or Notary Signing Agents.

 

Information reasonably necessary to complete an assignment may be provided to the assigned Notary, including the client's name, telephone number, appointment address, appointment time, service requested, and relevant instructions.

Contracted Notaries are expected to protect confidential client information and use information provided through Lux Notary Co only for authorized business purposes.

 

12. THIRD-PARTY SERVICE PROVIDERS

 

Lux Notary Co may use third-party providers for services such as:

• Website hosting

• Appointment scheduling

• Payment processing

• Email communications

• Electronic forms

• Electronic signatures

• Cloud storage

• Analytics

• Shipping and courier services

• Business communications

 

These providers may process information on our behalf as necessary to provide their services.

 

Their collection and handling of information may also be governed by their own privacy policies and terms.

 

13. DOCUMENT SECURITY & CONFIDENTIALITY

 

Lux Notary Co recognizes that notarial, real estate, and authentication services may involve confidential information.

 

We take reasonable administrative, physical, and technological measures appropriate to our operations to protect information from unauthorized access, disclosure, loss, misuse, or alteration.

 

However, no electronic transmission, internet-based service, storage system, or security procedure can guarantee absolute security.

 

14. DOCUMENT RETENTION

 

Documents and personal information are retained only for as long as reasonably necessary to:

• Complete the requested service

• Maintain required business records

• Satisfy contractual obligations

• Resolve disputes

• Meet applicable legal or regulatory requirements

 

Documents provided solely for temporary processing may be securely deleted, destroyed, returned, or otherwise disposed of when they are no longer reasonably required.

 

Notarial records required to be maintained by law will be retained as required by applicable law.

 

15. EMAIL & TEXT COMMUNICATIONS

 

By providing your email address or telephone number in connection with a service request, you authorize Lux Notary Co to communicate with you regarding your inquiry, appointment, transaction, or requested service.

 

Communications may include appointment confirmations, reminders, status updates, document-related communications, and customer-service messages.

 

Consent to receive transactional communications does not necessarily constitute consent to receive promotional marketing messages.

 

16. MARKETING COMMUNICATIONS

 

When permitted by law and when appropriate consent has been obtained, Lux Notary Co may send information regarding services, promotions, announcements, or other business updates.

 

Recipients may opt out of promotional email communications by using the unsubscribe method provided in the communication or by contacting Lux Notary Co.

 

Opting out of promotional communications will not prevent us from sending necessary transactional communications concerning an active appointment or service.

 

17. CHILDREN'S PRIVACY

 

The Lux Notary Co website and services are not directed toward children for the purpose of collecting personal information online.

 

We do not knowingly solicit personal information from children through our website for marketing purposes.

Information involving a minor may nevertheless be processed when legitimately necessary to provide a requested

notarial or document-related service and when permitted by applicable law.

 

18. THIRD-PARTY LINKS

 

Our website may contain links to websites or services operated by third parties.

 

Lux Notary Co is not responsible for the privacy practices, content, or security of third-party websites.

We encourage users to review the privacy policies of any third-party website they visit.

 

19. YOUR PRIVACY CHOICES

 

You may contact Lux Notary Co to request that we:

• Update inaccurate contact information

• Correct information you previously provided

• Remove you from promotional communications

• Answer questions about our privacy practices

 

Certain information may need to be retained when required by law, necessary for legitimate business records, related to a completed transaction, or otherwise permitted to be retained.

 

20. DATA BREACH OR SECURITY INCIDENT

 

If Lux Notary Co becomes aware of a security incident involving personal information, we will evaluate the circumstances and take reasonable responsive measures.

 

When notification is required by applicable law, affected individuals and/or appropriate governmental authorities will be notified as required.

 

21. VIRGINIA PRIVACY RIGHTS

 

Lux Notary Co handles personal information in accordance with applicable federal and Commonwealth of Virginia laws.

 

Privacy rights and obligations may vary depending upon the nature of the information, the individual involved, and whether a particular privacy law applies to Lux Notary Co.

 

Nothing in this Privacy Policy is intended to restrict any privacy right that cannot lawfully be waived.

 

22. CHANGES TO THIS PRIVACY POLICY

 

Lux Notary Co may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements.

 

The current version will be posted on our website with an updated effective date.

 

We encourage visitors to review this Privacy Policy periodically.

 

23. CONTACT US

 

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

Lux Notary Co

1405 Kiln Creek Pkwy, Ste H
Newport News, Virginia 23602

 

Please use the contact information provided on our website for our current email address, telephone number, office location, and business hours.

 

Your privacy and the confidentiality of your documents matter to Lux Notary Co. We are committed to handling the information entrusted to us professionally, responsibly, and with care.